PLEASE NOTE: Our ‘Here to HELP’ volunteers will be taking a well deserved rest over the Easter weekend and our offices will be closed. North Yorkshire County Council will be providing a relief service for urgent requests for vulnerable people over this period. The service should be used for emergencies only and can be contacted on 01609 780780 between 8am and 5.30 pm every day. Please ask friends, family and neighbours to help wherever possible. Wishing you a safe Easter and our volunteers will be back in action on Tuesday 14 April.

At this challenging time, we know many older and vulnerable people across the district are in need of support. For those of you without family, friends and neighbours to turn to, we want to reassure you that we are here to HELP.

To respond to your needs, our dedicated volunteers will be working with us to offer the following support during the COVID-19 outbreak:

Phone befriending  – we can give you a regular call to offer a listening ear and a chat

Errand service for shopping and essential items – if you need help with getting in supplies, collecting a prescription etc. we will ask a trusted and vetted volunteer to get them for you.  We can also put you in touch with local suppliers who may be able to deliver to your door.

We’ve teamed up with KE Bland to deliver a £30 essentials food box to self-isolating older and vulnerable people in the  Ripon area during this period. Please click here for full details.

Please note: our regular Driving Force and  Help at Home gardening, decorating and odd job services are suspended temporarily to redirect our staff to helping out with errands. If our existing clients have an essential odd job that really can’t wait though, please contact us and we will try to assist.

How to contact us
Harrogate services:
01423 813090/813096

Ripon services:
01765 645902/645915

Please call between 9 am and 4 pm Monday to Friday and DO LEAVE A MESSAGE. We are working remotely for now but will pick your messages up and get back to you as soon as we can.

Other support available
For support in other areas of our district, please contact  your local Community Support Organisation (CSO):

These are limited, weekday services. People with more needs and urgent need should contact the North Yorkshire County Council Customer Service Centre on 01609 780780 every day 8 am – 5.30 pm

If you require help with transport

The government is setting up an NHS responder service which will offer patient transport. For more details about this service, please contact either our Harrogate Community Support Organisation on 01423 813096 or the North Yorkshire County Council Customer Service Centre (see above)

Please remember to stay at home and to follow government guidance about good hygiene and staying at a safe distance. Please do call on us if you are older and/or living without a support network and we will do our very best to help.

Sign up as a Here to HELP volunteer

As Coronavirus (COVID-19) spreads across the UK, it will be hard for people to maintain their social connections. Looking out for our neighbours has never been more important, and we can all do our bit to ensure that people who need a little extra help are not forgotten at this time – be they family, friends or neighbours.

If you’re over 18 years of age, healthy and at low-risk (see NHS guidelines ) you can now sign up to become a Here To Help Volunteer and help others in Harrogate or Ripon, with tasks such as urgent food shopping for the most vulnerable and providing back-up to local charities delivering vital services, as necessary.

Read more about how you can play your part and find out where to turn for safe and trusted support on the HARCVS website.

Take care and stay safe. Remember, we’re Here to HELP!