Voluntary transport for non-urgent journeys

We are now working with a small team of volunteer drivers to offer transport to passengers without any other means to attend Covid-19 vaccinations, health appointments and to reach other local destinations. Please give us a call weekdays on 01423 813090 if you are struggling with transport. Our volunteers will use their own cars to pick you up from your front door to take you to your destination.

Volunteers will be wearing masks and will adhere to our strict Covid-19 guidelines for transporting people. This includes cleaning the vehicle between journeys.

There are some criteria which you MUST meet to be able to use the service:

  • You must wash your hands before and after travelling
  • You MUST wear a mask at all times (unless you tell us when you book that you are medically exempt).
  • You must be able to get to the car without assistance from the volunteer.
  • If you use a wheelchair, we may be able to arrange transport ourselves or with a partner organisation so please get in touch to find out more.
  • We can now allow people from different households to travel together to the same destination, subject to all passengers and driver being comfortable with this
  • The car windows should be partly open during the journey – please dress with this in mind
  • You must tell us if you develop any Covid symptoms within 48 hours of your journey

We will ask you when you book whether you have any symptoms of Covid and the driver will call and ask you on the day of the journey too. The symptoms of Covid are:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell

If you have any of these symptoms you WILL NOT be able to travel. Please understand that for everyone’s safety you may be asked about this several times during the booking process.

There is a charge for this service of 45p per mile (which goes to the driver for mileage and wear and tear on their car), plus a £1 booking fee to cover the cost of running the service. Please bring change to be able to give the volunteer the exact money if possible.

Whilst we will always try our very best to help you with transport, please note all journeys are subject to eligibility criteria and volunteer availability. We also require a minimum of two working days’ notice to arrange transport for you.

If you meet all the above criteria and need, please call the office weekdays on 01423 813090 and we will talk you through the process. If we are unable to answer the phone please leave a message and we will call you back. Journeys will be subject to the availability of our volunteers and we’re currently working with a limited team due to their own health or circumstances.

Driving Force – voluntary car driving service (in non-Covid times)

Poor mobility and health, lack of transport and not having confidence to go out alone act as major barriers to people getting out more locally. We are here to assist.

What we do:

Driving Force is a voluntary car driver service providing door-to-door transport for non-urgent trips. We help local people without access to their own transport and unable to use public transport due to mobility, disability or location to make journeys to:

  • Appointments – hospital, GP, dental, optical and podiatry
  • Day centres and lunch clubs
  • Shops, bank, post office and other essential trips
  • Social visits to relatives, hairdressers etc.

Who is the service for?

The scheme is open to residents of the Harrogate area who meet the above eligibility criteria. Passengers can bring carers/companions with them, subject to space in the vehicle and, wherever possible, we will accommodate wheelchair users who can transfer from the wheelchair into a standard passenger vehicle.

Which areas do we cover?

We help people living in Harrogate, Knaresborough and the surrounding villages to make local journeys. Longer journeys can be arranged subject to volunteer availability.

Click here for details of our Voluntary Car Driving Service in Ripon and the surrounding rural area.

When can I travel?

This service is intended for non-urgent journeys and we require a minimum of two working days’ notice to arrange. Subject to volunteer availability, we will always try to get a driver for when you need to travel, although the majority of our journeys are carried out weekday daytimes.

E Poulter and JenCan I make a regular journey?

We support many of our passengers with regular journeys to community based events, such as lunch clubs and social groups. If you have a regular journey you would like transport for, please contact us.

How much does it cost?

Our drivers offer their time free of charge. We do charge 45p per mile towards their vehicles’ running costs. The mileage charge starts and ends at the volunteer’s home, covering all legs of the journey and is usually payable directly to the driver. There is also a £1 booking fee per return journey towards our scheduling costs. Sometimes it is possible to get help with the cost of journeys to medical appointments. Please ask us for more information.

How do I arrange a journey?

Simply call us on 01423 813090 to book your travel, providing at least two working days’ notice. Our office is open weekdays 9am to 3pm, with an answerphone at other times. Our scheduler will match your needs with an available volunteer driver. You will always be advised who to expect and the time of the driver’s arrival. Our drivers will take you to your destination and either wait for your or return to collect you at an agreed time. Please note all our journeys are subject to volunteer availability.

What people say about us

‘I feel I can trust your drivers.’

‘It’s always so nice to see a regular driver and have a catch up with them.’

‘My regular volunteer driver is so dependable and has become like a friend to me.’

Click here to find out more about becoming a volunteer driver for Driving Force.

Our voluntary car driving services are part of the North Yorkshire County Council Go Local community transport scheme




Here are details of other community transport services available in the local area:

Boroughbridge Community care
01423 324504

Happy Wanderers Ambulance Association
Wheelchair accessible minibus
07597 186143

Nidderdale Community Transport
01423 714953

Wetherby in Support of the Elderly (WiSE)
This service is available to Wetherby residents.
Contact Bridget on 01937 222066