Customer Compliments and Complaints Procedure
We aim to provide our clients with the best possible service. Customer feedback is always welcomed to help us improve the way we work.
HADCA recognises that there may be occasions when users of our service feel or perceive that the quality or level of service falls short of what they would reasonably expect. We would also like to hear from you with any suggestions for improvement or where things have worked well.
Download and print this form and return it to:
The Chief Executive
Harrogate & District Community Action
46-50 East Parade
Or email firstname.lastname@example.org
All complaints will be investigated and treated in strict confidence
HELP and its parent charity, HADCA, take your privacy very seriously. Please find below our privacy statements
Privacy Statement HELP Clients (January 2024)
Privacy Statement Volunteers (January 2024)
Privacy Statement HADCA (January 2024)